Work

Selected projects.

A small body of work that sits at the intersection of learning innovation, AI product design, and developer tooling — each built to make complex work clearer at the moment of doing.

Local authority contact centre

Council Tax Call Coach

An AI-assisted coaching tool that helps council contact-centre agents work through complex Council Tax cases in real time, without breaking flow.

Learning InnovationAI Product DesignService Design

Working on something adjacent?

I take on a small number of product partnerships and advisory engagements each quarter.

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